Comments on: TRUST ALERT: Shhh…don’t tell;they’re actors pretending to be customers http://blog.foghound.com/125/ News and views about marketing and communications Fri, 21 Nov 2008 19:32:48 +0000 http://wordpress.org/?v=2.6.1 By: Andrew Careaga http://blog.foghound.com/125/#comment-47 Andrew Careaga Sat, 26 May 2007 08:55:25 +0000 http://foghound.com/blog/?p=125#comment-47 <p>What a sad commentary on the state of corporate marketing. I hope your example is an isolated case. I suspect that it isn't. Thanks for sharing your story. Maybe it will serve as a cautionary tale to the ad execs who read your blog. (And to the rest of us.)<br /></p> What a sad commentary on the state of corporate marketing. I hope your example is an isolated case. I suspect that it isn’t. Thanks for sharing your story. Maybe it will serve as a cautionary tale to the ad execs who read your blog. (And to the rest of us.)

]]> By: Lois Kelly http://blog.foghound.com/125/#comment-48 Lois Kelly Fri, 25 May 2007 13:34:56 +0000 http://foghound.com/blog/?p=125#comment-48 <p>Fortunately I spoke for an hour and that was the extent of my assignment.  It was great to quickly hop back on  a plane to Providence.Fortunately, too, I think most folks knew I had no connection with the "customers" part of the program.<br /></p> Fortunately I spoke for an hour and that was the extent of my assignment.  It was great to quickly hop back on  a plane to Providence.Fortunately, too, I think most folks knew I had no connection with the "customers" part of the program.

]]> By: Tom Asacker http://blog.foghound.com/125/#comment-52 Tom Asacker Fri, 25 May 2007 06:54:35 +0000 http://foghound.com/blog/?p=125#comment-52 Pretty sad commentary Lois.  Do you feel complicit in the sham? Pretty sad commentary Lois.  Do you feel complicit in the sham?

]]> By: jon http://blog.foghound.com/125/#comment-51 jon Thu, 24 May 2007 20:28:41 +0000 http://foghound.com/blog/?p=125#comment-51 <p>What a tragic story, but not unusual, I fear.</p> <p>Just tonight I was reading "The five dysfunctions of a team", a fable about what happens to prevent teams from being effective. The first dysfunction is lack of trust, which is exactly what is happening in this organization. They are afraid to hear what might be said, forgetting that in the larger view, the truth could actually transform their organization.</p> <p>makes you wonder what executive committee meetings are like, doesn't it?<br /></p> What a tragic story, but not unusual, I fear.

Just tonight I was reading "The five dysfunctions of a team", a fable about what happens to prevent teams from being effective. The first dysfunction is lack of trust, which is exactly what is happening in this organization. They are afraid to hear what might be said, forgetting that in the larger view, the truth could actually transform their organization.

makes you wonder what executive committee meetings are like, doesn’t it?

]]> By: jon http://blog.foghound.com/125/#comment-50 jon Thu, 24 May 2007 20:24:44 +0000 http://foghound.com/blog/?p=125#comment-50 <p>Thank you, in a tragic way, for this story. <br /></p> <p><br />It shows how much we are afraid of allowing conversation, especially when that might challenge us to examine ourselves, our motives, our positions. It also shows an organizational culture of deep mistrust of the truth. <br /></p> <p>I just tonight read The Five Dysfunctions of a Team (Lencioni) which talks in fable form about what a lack of trust does to prevent teams from forming and being effective. <br /></p> <p>Just imagine what board meetings are like in this organization. <br /></p> Thank you, in a tragic way, for this story.

It shows how much we are afraid of allowing conversation, especially when that might challenge us to examine ourselves, our motives, our positions. It also shows an organizational culture of deep mistrust of the truth.

I just tonight read The Five Dysfunctions of a Team (Lencioni) which talks in fable form about what a lack of trust does to prevent teams from forming and being effective.

Just imagine what board meetings are like in this organization.

]]> By: Duncan Bucknell http://blog.foghound.com/125/#comment-49 Duncan Bucknell Thu, 24 May 2007 18:16:24 +0000 http://foghound.com/blog/?p=125#comment-49 <p>Hi Lois</p> <p>I think your work is great, and I've just bought your book on B&N.  <br /></p> <p>Wow - what a tough situation.  Maybe you should have just walked out on the engagement - then and there. <br />(Easy to say, but no doubt you had commitments to keep, and probably legally binding ones, too.)  <br /></p> <p>The unfair thing about the situation is that when those employees find out, (not if), they might jump to conclusions about your role in it all.</p> <p>Regards</p> <p>Duncan<br /></p> <p><br /></p> Hi Lois

I think your work is great, and I’ve just bought your book on B&N. 

Wow - what a tough situation.  Maybe you should have just walked out on the engagement - then and there.
(Easy to say, but no doubt you had commitments to keep, and probably legally binding ones, too.) 

The unfair thing about the situation is that when those employees find out, (not if), they might jump to conclusions about your role in it all.

Regards

Duncan

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