Bloghound

Some interesting food for thought from the first day of today’s conference:

“It’s important to study why bad ideas stay around so long…We need to build hunch-supporting environments and find people who can help us fill out the hunch. Most business organizations not structured to do so.” Steven Johnson, author, The Ghost Map

“People talk about getting out of the box. I think more people should get in the box — but the right box that helps them innovate more easily…We should all give someone the gift of a new box to help them think in. Constraints are liberating. ” Dan Heath, author, Made to Stick

“The best engineers have empathy and are lazy. They can relate to customers and don’t want to deal with the same customer questions or issues so they fix the bugs. This is why engineers should talk directly with customers, and not layers of customer service people. Engineers will hear customers’ pain and then go fix the problems so they don’t have to deal with the same questions again.” Paul English, founder, Kayak.com, GetHuman.com

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.