Comments on: Citizens Bank customer service: 2 days to answer email? http://blog.foghound.com/284/ News and views about marketing and communications Thu, 20 Nov 2008 08:45:01 +0000 http://wordpress.org/?v=2.6.1 By: Mac McIntosh http://blog.foghound.com/284/#comment-11669 Mac McIntosh Fri, 22 Aug 2008 21:27:44 +0000 http://blog.foghound.com/284/#comment-11669 Lois, Some companies don't get it. Citizens Bank is one of them. When I lost my ATM card it took 4 rounds and nearly 60 days to get an ATM card that works in my hands. Not to mention a "rush charge" for getting it (third attempt) to me in 5-6 days instead of two weeks, then having to fight (on principal) to get the charge removed. And it was such a nice feeling when the drive-up teller pulled her shade and called it a day as I was pulling up after waiting in line for 10 minutes. Good thing for Citizens Bank that it is such a hassle to change banks. Otherwise I'd be banking elsewhere by now. Warm regards, Mac Lois,

Some companies don’t get it. Citizens Bank is one of them.

When I lost my ATM card it took 4 rounds and nearly 60 days to get an ATM card that works in my hands. Not to mention a “rush charge” for getting it (third attempt) to me in 5-6 days instead of two weeks, then having to fight (on principal) to get the charge removed.

And it was such a nice feeling when the drive-up teller pulled her shade and called it a day as I was pulling up after waiting in line for 10 minutes.

Good thing for Citizens Bank that it is such a hassle to change banks. Otherwise I’d be banking elsewhere by now.

Warm regards,
Mac

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