A CEO’s Twitter advice

December 8th, 2009 Lois Kelly Posted in Communicating, Conversational Marketing, Leadership, Smart company stories, Social media strategy, Word of mouth No Comments »

smiley face JPEGMost companies tell employees what NOT to Tweet about, but Tony Hsieh, CEO of Zappos.com, suggests to employees that they Tweet about these three things:

  1. What will cause my followers to smile
  2. What will enrich people’s perspective
  3. What will inspire

Thanks to Hollie Delaney of Zappos.com, for sharing this yesterday during out social media session at The Conference Board conference on extending your brand to employees. Thanks too to the other super-smart and generous panelists — Marietta Cozzi of Prudential Financial, Kat Drum of Starbucks, and Kelle Thompson of Liberty Mutual.

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Non-profit marketing with simple video

December 8th, 2009 Lois Kelly Posted in Activating change, Communicating, Smart company stories, Word of mouth No Comments »

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CEO’s Twitter advice to employees

December 2nd, 2009 Lois Kelly Posted in Communicating, Conversational Marketing, Leadership, Smart company stories, Social media strategy No Comments »

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Zappos’ Sr. Human Resources Manager on Social Media

November 20th, 2009 Lois Kelly Posted in Smart company stories, Social media strategy No Comments »

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10 takeways from BIF-5, Collaborative Innovation Summit

October 10th, 2009 Lois Kelly Posted in Activating change, Communicating, Innovation, Leadership, Research, Smart company stories 1 Comment »

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Hiring your own beat reporter: LA Kings jump onto trend

October 1st, 2009 admin Posted in Communicating, Marketing trends, Smart company stories, Social media strategy No Comments »

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Marketing tips for resort retailers

September 29th, 2009 admin Posted in Dumb company stories, Musings, Sales, Smart company stories, Word of mouth No Comments »

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New best practices paper on social media monitoring, engagement, measurement

June 18th, 2009 Lois Kelly Posted in Activating change, Conversational Marketing, Marketing effectiveness & measurement, Marketing trends, Research, Smart company stories, Social media strategy 1 Comment »

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Low cost video exceeding 1.3 million black and white views

June 12th, 2009 Lois Kelly Posted in Advertising, Conversational Marketing, Smart company stories, Word of mouth No Comments »

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Verizon’s customer service secret: community super users

April 27th, 2009 Lois Kelly Posted in Communities, Smart company stories, Social media strategy No Comments »

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